Shipping, Exchanges and Returns
All purchases are delivered to you in our complimentary luxury Style Hound gift box!
Where do we deliver and how much does it cost?
We offer 3 options for delivery within Australia
- Standard shipping for $8
- Free standard shipping for all purchases over $150
- Express shipping for $12
If you wish to make a purchase from outside of Australia please contact us at firstname.lastname@example.org
How long until I receive my order?
We aim to get your purchase to you as soon as possible and will process your order within the same or next business day depending on the time of your order (business days are Monday through to Friday). We will notify you by email once we have processed your order and it has been shipped. Please contact us at email@example.com if you have any special requirements and we will do our best to accommodate them.
After processing, please allow 3-7 business days for standard delivery and 1-4 business days for express delivery (depending on your delivery address) within Australia.
Please contact us at firstname.lastname@example.org if you have any questions regarding your delivery.
Can I have my parcel gift wrapped?
Absolutely! All Style Hound purchases are delivered in our complimentary luxury gift box as standard. For any other inclusions or special requests please email us at email@example.com as soon as your order is placed and we will do our best to accommodate.
Exchanges and Returns
Can I exchange or return my items?
We are happy to offer an exchange or refund if you are not completely satisfied with your collar or lead or if it does not fit properly. To request an exchange or refund please email us at firstname.lastname@example.org with your order number within 14 days of receiving the item/s. All items to be exchanged or returned must be in original, unused condition and with original tags intact. Please package the item/s with care and send back to Style Hound, details will be provided to you by email. We ask that you pay return shipping costs and all replacement items will be shipped to you free of charge.
How long will it take to receive my refund?
Refunds will be processed within 5 business days of receipt of the returned item/s. Once approved the refund will be applied to your original method of payment and will usually appear in your account 3 to 5 business days later.